Privacy Policy
Introduction
This Privacy Policy explains how Nerro (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or make a purchase from our website.
We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Who We Are
Nerro operates as an online anime-inspired jewelry and streetwear brand focused on creating unique fashion pieces inspired by anime culture and modern streetwear aesthetics.
If you have any questions about this Privacy Policy or how we handle your data, you may contact us through our support channels available on the website.
Personal Data We Collect
We may collect and process the following types of personal data:
- Name and surname
- Billing and shipping address
- Email address
- Payment-related information (processed securely by third-party providers)
- Order details and purchase history
- IP address, browser type, and device information
- Communications you send to us (emails or messages)
Note: We do not store full payment card details.
How We Use Your Personal Data
We use your personal data to:
- Process and deliver your orders
- Communicate with you about your purchase
- Provide customer support
- Process payments and refunds
- Improve our website and services
- Comply with legal and tax obligations
- Send marketing communications (only if you have given consent)
Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
- Performance of a contract — to fulfil your order
- Legal obligation — accounting, tax, and compliance
- Legitimate interests — improving services and preventing fraud
- Consent — marketing communications (where applicable)
Sharing Your Personal Data
We may share your personal data with trusted third parties only where necessary, including:
- Payment service providers
- Shipping and logistics partners
- IT and website service providers
- Legal or regulatory authorities when required by law
All third parties are required to process your data securely and in accordance with the law.
International Data Transfers
As we sell to customers internationally, your data may be transferred outside your country of residence.
We ensure appropriate safeguards are in place to protect your personal data.
Data Retention
We retain personal data only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal and accounting obligations
- Resolve disputes and enforce agreements
Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with a data protection authority
To exercise your rights, please contact us through our support channels.
Cookies
Our website uses cookies to improve functionality and user experience.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
Children’s Privacy
Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us through the contact information provided on our website.